Nellie’s Terms and Conditions

Orders

Orders placed on the Nellie Mimosa website are confirmed with an email. All orders placed on the website are subject to availability. Payment must be accepted and the billing address verified before we can dispatch any item.

Personalised or bespoke orders cannot be cancelled or amended once the order is being processed. If you need to amend any other items, please contact us to see if we can help with your request, this cannot be guaranteed.

Deliveries

All items will be sent to you wrapped in tissue or appropriate wrapping. We make every effort to ensure your item is presented to you at the highest standard.

For U.K. deliveries we attempt to deliver within 48 hours if in stock.  Orders received after 5pm on a Friday will not be dispatched until the following Monday (Tuesday if it is a bank holiday weekend) Bespoke items may take longer. For all other countries outside the UK we attempt a delivery within one week from the order date if in stock and dependant on the services available to each country. Should you need an item for a certain date please contact us to discuss your requirements further. Please note there are certain countries we cannot deliver too, please contact us for further information if you are not sure.

All U.K. deliveries are sent via Royal Mail and most will require a signature upon arrival.

If your delivery has been delayed, please contact us for further advice, but please note we cannot be responsible for items delayed or lost in transit.

Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package. If the items inside appear to be damaged or faulty please notify us within 48 hours of receiving your order.

Outside UK

Should you live in a destination that charges customs or import duties, these would be charged once the parcel reaches its destination country. The recipient of the parcel must pay for these charges, unfortunately we cannot advise on these prices as customs policies and import duties vary widely from country to country. We would recommend seeking further advice from your local customs office before placing an order.

Returns

Earrings cannot be returned due to hygiene reasons unless faulty.

If you wish to return an item for a refund within 14 days of receiving your parcel,
please notify us first by email on shop@nelliemimosa.co.uk or in writing to

Nellie Mimosa,
50 Southbourne Grove,
Bournemouth,
Dorset BH6 3RB,
United Kingdom.

Until the item reaches us, it remains the responsibility of the customer and we would recommend you use a tracked delivery service, as Nellie Mimosa cannot be held responsible for returns that are lost in the post. The item must be returned in a perfect condition, unused or unworn and inside its original packaging. Once we receive the item back with us, we shall process a refund within 7 working days, we do not refund return postage costs. We cannot be responsible for the time in which your bank may take to clear the monies. Your statutory rights are not affected.